When you find the right property, you will need to complete a Application Form.

You will need 100 points of identification

  • Driver's Licence              60 points
  • Birth Certificate              60 points
  • Passport                       60 points
  • Medicare Card               60 points
  • Bank Card                     60 points
  • Current Bill/Statement    20 points

Previous rental history is required. You will be required to supply phone numbers of previous landlords/agents.

If you have owner your own home in the last 3 years, you will be required to supply a copy of the rates notice of the property you owned.

If you change your mind, the deposit can be withheld for administration costs for processing your application.

If your Tenancy Application is approved a property manager will arrange a suitable time to meet and sign your new Tenancy Agreement.



What is a Bond?
A tenancy bond is money that a landlord asks tenants to pay when they move into their property. The bond is held to cover any unpaid rent, damage to the property (if that damage can be shown to be the tenant’s fault) or any other claim.
How much is the Bond?
As a guide landlords can charge up to four weeks rent as a bond. This may be higher depending on the weekly rent amount. The exact bond amount will be advised on application.

Paying the Bond
At the start of your tenancy, you need to pay the bond amount via bank transfer, cash, bank cheque or money order.
Bond Receipt
A receipt for the bond will be sent to the rented property street address which is shown on the bond lodgement form from the bond authority.

You should keep your bond receipt somewhere safe as you will need it when the tenancy is ending or when a tenant who is listed on the bond receipt is leaving the property.

Bond Refund
Your bond will be refunded to you promptly after the property is fully vacated, less any deductions that may be agreed or directed by the tribunal. A bond refund cannot be applied for until all keys have been returned to our office and a final inspection has been carried out.

Landlord claims on the Bond
A landlord will be able to claim some or all of the bond:
 ?If there is damage done by the tenant which is beyond fair wear and tear
?If the house is left dirty
?If personal items are left behind
?If rent is left unpaid at the end of the tenancy
?If you fail to comply with any other obligation and the landlord suffers some loss as a result of this

Note - If the claim by the landlord is greater than the bond, you may be ordered to pay the extra amount.


Moving In

Moving into a new home can be a very stressful time. There are a lot of hidden expenses, household tasks and responsibilities to remember when moving house. If you do have any dramas, we are only just one phone call away.
To help you move house, we have listed a few companies that can take the hassle out of moving.
Direct Connect -
This company is completely free of charge. There are forms that can be downloaded off this page for your convenience. Direct Connect can connect Electricity, Gas, Phone, Internet, Pay TV or Insurance all before you move in. If you do have any questions, just give us a quick call and we will be happy to help you.


Paying Rent

We make it easy for you to pay your rent by direct debit, credit card, money orders, bank cheques and also cash over the counter (we do ask that it is correct money as we do not keep change on our premises).
If you want to know any more information about how to pay rent just give us a call on 07 3266 3555 and just speak to one of our lovely staff members that will be able to help you.



The purpose of inspections is to advise the landlord of the condition of their property and how it is being maintained. You will be given the opportunity to advise us of any repairs or maintenance you feel is needed.
Initial Inspection
Upon the commencement of your lease, we will complete an inspection and full condition report which you will be given the opportunity to check this, add to it and return it to us within 3 business days. We refer to this report at the end of the tenancy. It is therefore in your best interest to read through the condition report thoroughly, provide comments to us within the timeframe listed on the condition report, and ensure you retain a copy in a safe place. Please note your report is worth your bond.
Periodic Inspection
We carry out regular inspections of the property, usually every four (4) months. You will be issued with notice of these inspections and we encourage you to be there to discuss any problems affecting your tenancy or contact us prior to the inspection to discuss any issues, if you can't make it or you have any pet/s please contact your property manager immeditaly to arrange another time, if not we will use our office keys.
Final Inspection
Final inspections are conducted at the end of the lease term or upon vacating.  The final inspection report is closely checked with the condition report completed during the initial inspection to ensure that there has been no damage (exception of wear and tear) and that no fixtures have been removed.


Ending the Tenancy

We should also remind you that you must give a minimum or 14 days written notice should you wish to vacate upon expiry of your tenancy agreement. VERBAL NOTICE WILL NOT BE ACCEPTED.  Form 13 - which is a notice of intention to leave, if you wish to fill it out. When vacating, please ensure the following:
a. All rent is paid up to your vacating date
b. All keys are returned to the office. This is important as otherwise rent will continue to accrue until all keys are returned to the office.
c. The property and yard are left clean and tidy.
d. Carpets have been professionally steam cleaned and a receipt has been provided.
e. If pets have been kept on the property at any time a pest and flea treatment must have been carried out by a professional company and a receipt provided.
f. Notification of your forwarding address to enable prompt return of your bond.
Only after you have completely vacated and attended to all of the above can a final inspection be carried out. If you are unsure about any of the above, please contact your property manager who will be more than happy to assist. You are also quite welcome to be present at the inspection, so please call to arrange.
NOTE: Should you vacate the property prior to the expiry of your lease the above still applies, however please be aware that you are responsible for the payment of rent up until your lease expires or a new tenancy commences. In addition you will have to pay a re-letting fee, which is equal to one (1) week's rent plus GST. (see Condition 27 of Annexure A).